That was foolish
As a single woman who happens to work in the real estate industry, I am always on the go–and occasionally at a breakneck pace. As an agent new to the business, my first few weeks have literally felt like treading through quicksand in effort to keep my head above water. Moreover, to add insult to injury*, I recently had a heck of a time while attempting to get my home’s heating, ventilation, and cooling (HVAC) air ducts cleaned.
In order to avoid the appearance of any sort of impropriety, I researched a company in the local area that had no affiliation with the real estate company I worked with or the privately owned business I ran on the side. In hindsight**, my efforts to abide by so strict a set of impression management principles would ultimately cost me some valuable time and money as the company that I eventually contracted gave me quite a bit of a runaround during my initial attempts to schedule even a basic home visit. The foolishness did not stop there though, because once my appointment was finally scheduled, the cleaning company didn’t do all that good of a job and I felt seriously sick (allergies) when I woke up the morning after.
To appease me, the company sent a different team out a day later to re-sanitize my ducts and get me squared away. On top of doing an incredible job the second time around, the company also refunded half of the money from the original invoice in effort to help out with/compensate for my unforeseen sickness and follow-on doctor’s bill. Despite the literal headaches I endured, I found that to be a reasonable settlement, especially now that all the dust and dander had settled, both literally and figuratively.